Refund policy
All Sales Are Final
We don't accept returns, exchanges, or refunds once an order has shipped, unless you can demonstrate an issue with the product. Refunds or replacements are only available in these cases:
- Damaged in transit — if your item was damaged by the delivery carrier, we'll issue a replacement.
- Misprint — if the product printed differs from what you ordered, we'll issue a replacement or refund.
To request either, contact us within 3 days of delivery with clear photos/video proof of the issue.
Every order goes through a strict quality check before shipping. If there's no demonstrable issue with the product, we're unable to offer a refund, exchange, or return once the order has shipped.
Contact us at: contact@xpectro.store Response time: 1–3 business days
Returns & Refunds
We accept returns within 15 days of delivery for either of the following reasons:
- Damaged in transit — your item was damaged by the delivery carrier. We'll issue a replacement.
- Misprint — the product printed differs from what you ordered. We'll issue a replacement or refund.
To request a return, contact us within 3 days of delivery with clear photos/video proof of the issue. Items must be returned new and unused.
- Method: by mail
- Return label: free (download and print)
- Restocking fee: none
- Refund processing time: 3 business days after we receive your return
Exchanges are not offered. If you'd like a different item, return your original order for a refund and place a new order.
Full policy: https://xpectro.store/policies/refund-policy Contact us at: contact@xpectro.store
Can I Cancel My Order?
Yes! You may cancel your order anytime before it ships from our warehouse, at no cost.
Once your order ships, cancellations are no longer possible — but you may qualify for a return if your item arrives damaged in transit or misprinted (see Returns & Refunds above).
How to cancel: Contact us immediately at contact@xpectro.store with your order number. We'll process your request within 1–2 business days.
My Order Was Returned to Sender – What Now?
If your package was returned to us as undeliverable or unclaimed, email us immediately at contact@xpectro.store with your order number. We'll reship your order once at no additional cost.
How to prevent this: double-check your shipping address at checkout (we can't modify it once your order is processed), provide an active phone number so the courier can reach you, and track your package to respond promptly to delivery updates.
Important: no refund is issued for orders returned to sender, consistent with our final sale policy. If a second reshipment is needed due to an incorrect address or unclaimed delivery, additional shipping costs may apply.
International Orders: Duties & Taxes
For shipments outside your country, local customs may charge import fees (duties/taxes) on arrival. These vary by destination and are the customer's responsibility — we have no control over them. Check your country's import policies before ordering to estimate potential fees.
If customs fees go unpaid and your package is returned to us: no refund is issued, consistent with our final sale policy. We're happy to reship your order once you pay the outstanding customs/duties amount plus any return shipping costs we incurred.
Email contact@xpectro.store with your order number to arrange this.