Refund policy

All sales are final

We don't accept returns, exchanges, or refunds unless your item arrives damaged or defective. Rest assured, every order undergoes a strict quality check before we ship it out to ensure it meets our standards.

If there's an issue with your order, please contact us within 3 days of delivery with clear photos/video proof, and we'll make it right!

Contact us at: xp3ctroart@gmail.com
Response time: 1-3 business days

Can I cancel my order?

Yes! You may cancel your order anytime before it ships from our warehouse.

Important notes:
• A 10% restocking fee will apply to all cancellations (calculated from your order’s total).
• Once your order ships, cancellations are no longer possible—but you may qualify for a return/refund if there’s an issue.

How to cancel?
Contact us immediately at contact@xpectro.store with your order number. We’ll process your request within 1–2 business days.

Why the fee?
This helps cover payment processing and administrative costs for unfulfilled orders.

My Order Was Returned to Sender – What Now?

If your package was sent back to us:
Please email us immediately at contact@xpectro.store with your order number, and we’ll help resolve the issue!

How to prevent this in the future:
✓ Double-check your shipping address at checkout—we can’t modify it once your order is processed.
✓ Provide an active phone number so the courier can contact you upon delivery.
✓ Track your package and respond promptly to delivery updates.

Important:
• Returned orders may incur additional reshipping fees.
• Unclaimed packages will be refunded minus original shipping costs (if applicable).

International Orders: Duties & Taxes

For shipments outside your country, local customs may charge import fees (duties/taxes) when your package arrives. These costs vary by destination and are the customer's responsibility - we have no control over them.

⚠️ Important notes:
If customs fees are unpaid and your order is returned:

• We'll refund your item cost (minus original shipping fees)
• Email contact@xpectro.store with your order number to process this

💡 Helpful tip:
Check your country's import policies before ordering to estimate potential fees. Some carriers may charge additional handling fees for customs processing.